FAQs about Orders and Deliveries and the COVID-19 virus
Ellsworth Supplies operations continue but delivery times may be longer than usual.
Last updated on April 19, 2020.
Can I place an order? Will Ellsworth Supplies deliver the package?
Yes, Ellsworth Supplies activities are currently continuing. However, delivery times may be longer than usual. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
We're working with our selling partners to prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. Please see our recent press releases for more information:
What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from your account on Ellsworth Supplies website or email us at the Contact Us page. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order.
Why are some items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.
Is it safe to receive orders?
For guidance on Corona virus, please refer to the World Health Organization website.(https://www.who.int/emergencies/diseases/novel-coronavirus-2019)
How can I help those impacted by COVID-19?
We are actively accepting donations to provide critical supplies to our front line health care workers, seniors, and other impacted and disadvantage groups. Please contact us and let us know how you can help!
Where do you ship from?
All items are ship out from California.
What is your return and exchange policy for masks?
All mask sales are final. No return or exchange of face masks.
What is the washing instructions for your linen masks?
Our linen mask is 100% wrinkle resistant made with Fridaze's legendary and unparalleled tailoring. The color and shape of this mask will stay beautiful and comfortable wash after wash. It can be machine washed and dried, though hand wash is recommended.
How often does the filter insert need to be changed?
PM 2.5 filter is recommended to be changed 2 times a week depending on usage.